Deepening Collaboration | SIMPLAB Sales & Service Team Visits Heal Force for Training

Although SIMPLAB hosted a hybrid (online/offline) product training session with Heal Force in mid-August, the limited timeframe allowed only foundational understanding. To solidify expertise in laboratory pure water systems, Heal Force invited SIMPLAB’s pre-sales and technical service teams to their Shanghai headquarters for comprehensive training—covering product selection, real-world applications, and hands-on instrument disassembly/operation.

On August 29, 2023, Mr. Qiu Yun, Chairman of Heal Force, personally led an in-depth analysis of product series. His session covered:

Design philosophy and development processes

Implementation case studies

Iterative optimization protocols

This knowledge reinforcement enables strategic market promotion grounded in technical mastery.

The next day, teams split into two task forces:

Sales Team:

Production line tour

Application-focused product demonstrations

Service Team:

Systematic technical training

Troubleshooting simulations

Maintenance procedure drills

Core Service Objectives:

Enhance technical expertise & repair proficiency

Streamline service response efficiency

Strengthen user communication protocols

Accompanied by General Manager Ruan Gang, the team:

Observed Heal Force’s stringent quality control protocols

Explored product selection methodologies through user case studies

Practiced instrument assembly/disassembly

Mastered maintenance techniques aligned with end-user requirements

This integration of theoretical knowledge and practical skills bridges pre-sales consulting with post-sales support.

The training achieved:

Deepened Product Knowledge: Mastery of Heal Force pure water system series

Enhanced Technical Capabilities: Elevated service team competencies

Service Synergy: Unified customer journey from selection to maintenance

Together, we embark on delivering integrated solutions—from optimal product selection to seamless maintenance—empowering laboratories with excellence.